Standard Cancellations

Clients are eligible for a partial refund of their deposit, less a $250 administrative service fee, provided that written notice is received via email at ikesgrandhallny@gmail.com at least 90 calendar days prior to the scheduled event date.

Late Cancellations & Re-booking

For cancellations made within 90 days of the event, the following terms apply:

• The Hall will make a good-faith effort to re-list the date and secure a new booking.
• A partial refund may be issued only if the date is successfully re-booked for the original asking price.
• If the date is not replaced by another client, the full deposit will be forfeited.

Policy Restrictions

Refunds or credits are not available for last-minute cancellations under any circumstances. In all instances where a refund is granted, the standard $250 service charge will be deducted from the total amount returned.